Frequently Asked Questions
If ALL of the drains in your residence are clogged or backing up, call the First Realty office for maintenance service. Do not run the dishwasher, washing machine, or flush any toilets until the problem has been corrected. If only one sink, tub, or toilet is clogged, try plunging the drain. If that doesn’t correct the problem, call First Realty for maintenance service. You may be charged if the drain is clogged with hair, paper towels, or any item that is non-biodegradable.
The tenant is responsible for the replacement of all lightbulbs*, air filters, and battery replacements. If the tenant chooses to contact maintenance for replacement of lightbulbs, air filters, and battery replacements the tenant will be responsible for the charge of the maintenance call in addition to the lightbulb, air filter, and/or battery replacement.
*with exceptions to exterior floodlights, specific stairwell lights, & certain LED lights
Tenants are responsible for clearing drains (excluding issues caused by tree roots or busted pipes) and resetting disposals. Additionally, tenants are liable for repairs to broken or damaged toilet seats, disposals, doors, and windows during occupancy, with costs charged to the tenant.
*Found in section 8A & 8B of lease
Tenants may not install bidets themselves. Installation must be completed by our maintenance team at the tenant’s expense. Any damages caused by improperly installed bidets will be the tenant’s responsibility.
If tenant decides to install a fixture not provided by the owner, they are doing so at their own risk and will be liable for any damages or repairs due to improperly installed fixtures.
Tenants must run the AC in their unit during warm months, maintaining a maximum temperature of 80 degrees Fahrenheit to prevent mildew. This requirement also applies when the unit is unoccupied or during the tenant’s move-out at the end of the lease. Failure to comply will result in a fine and the tenant being responsible for the cost of any mildew cleanup.
*Found in section 8D of Lease and Mold & Moisture Addendum
You may submit your request online or call our office during normal business hours. If after hours, please leave a message on our office non-emergency line. For the fastest response to ensure a maintenance personal reaches you please leave a maintenance request through the tenant portal.
If your air conditioner or heater is blowing air but not heating or cooling then check the filter. The system will not work properly if the filter is clogged. If the filter is clogged, replace it. If the filter is ok then call First Realty for maintenance service.
If your air conditioner is leaking, call First Realty for maintenance service. Turn your air conditioner off until the problem has been corrected.
Emergencies are urgent situations that threaten safety and/or property if not immediately addressed, such as fire, flooding, main sewer line stoppage, or break-in. In such a case, call our office at 334-887-3425. If an emergency occurs after office hours, call our office and follow the instructions to leave an emergency message and someone will call you back.
PLEASE DO NOT USE THE EMERGENCY SERVICE LINE TO LEAVE A ROUTINE MAINTENANCE REQUEST.
First Realty does not provide after-hours lock-out service. If you have misplaced your keys, you will need to contact a locksmith to gain entry before the next business day.
If your key is broken in the lock, or will not turn the lock please call our after-hours number at (334) 887-3425 to report the issue and a technician will reach out to you.
If the power to your entire residence is out it is most likely a local interruption of service. Check to see if your neighbors have power first then call Alabama Power to report the problem, 1-800-245-2244. If only a portion of your residence is without power then check all of your breakers. Turn all the breakers off and then back on to restore service. If that doesn’t correct the problem call First Realty for maintenance service.
If your disposal does not work at all then turn the switch off and push the reset button which is located directly on the bottom of the disposal. If that doesn’t solve the problem or your disposal hums when turned on, then call First Realty for maintenance service. If the disposal is jammed by a utensil, coin, bottle top, or is packed with food you will be charged for the service call
Check the breaker that controls your water heater, and turn the breaker off and then back on again. Wait up to an hour to see if the problem has been corrected. If your water heater is gas, make sure that you have applied for gas service at your residence. If you still have no hot water, call First Realty for maintenance service.
NEED TO SUBMIT A MAINTENANCE REQUEST?
Log into your tenant portal to submit a maintenance request. If you do not yet have a password for your tenant portal, please click on the Sign Up button below:
If you need to report an emergency maintenance issue, call our office at 334-887-3425.
If calling after hours, please follow the instructions to leave an emergency message and someone will return your call as soon as possible.
If you need to report an emergency maintenance issue, call our office at 334-887-3425.
If calling after hours, please follow the instructions to leave an emergency message and someone will return your call as soon as possible.
