Frequently Asked Questions

What constitutes an emergency?First Realty Administrator2024-01-19T11:24:16-06:00

What constitutes an emergency?

Emergencies are urgent situations that threaten safety and/or property if not immediately addressed, such as fire, flooding, main sewer line stoppage, or break-in. In such a case, call our office at 334-887-3425. If an emergency occurs after office hours, call our office and follow the instructions to leave an emergency message and someone will call you back.

PLEASE DO NOT USE THE EMERGENCY SERVICE LINE TO LEAVE A ROUTINE MAINTENANCE REQUEST.

How Do I Submit A Routine Maintenance Request?First Realty Administrator2024-01-19T11:23:52-06:00

How Do I Submit A Routine Maintenance Request?

You may submit your request online or call our office during normal business hours. If after hours, please leave a message on our office non-emergency line.

Lock OutsFirst Realty Administrator2024-01-19T11:08:35-06:00

Lock Outs

First Realty does not provide after-hours lock-out service. If you have misplaced your keys, you will need to contact a locksmith to gain entry before the next business day.

If your key is broken in the lock, or will not turn the lock please call our after-hours number at (334) 887-3425 to report the issue and a technician will reach out to you.

Power OutageFirst Realty Administrator2024-01-19T11:08:12-06:00

Power Outage

If the power to your entire residence is out it is most likely a local interruption of service. Check to see if your neighbors have power first then call Alabama Power to report the problem, 1-800-245-2244. If only a portion of your residence is without power then check all of your breakers. Turn all the breakers off and then back on to restore service. If that doesn’t correct the problem call First Realty for maintenance service.

Heating and Air ConditioningFirst Realty Administrator2024-01-19T11:07:23-06:00

Heating and Air Conditioning

If your air conditioner or heater is blowing air but not heating or cooling then check the filter. The system will not work properly if the filter is clogged. If the filter is clogged, replace it. If the filter is ok then call First Realty for maintenance service.

If your air conditioner is leaking, call First Realty for maintenance service. Turn your air conditioner off until the problem has been corrected.

Garbage Disposal Not WorkingFirst Realty Administrator2024-01-19T11:06:45-06:00

Garbage Disposal Not Working

If your disposal does not work at all then turn the switch off and push the reset button which is located directly on the bottom of the disposal. If that doesn’t solve the problem or your disposal hums when turned on, then call First Realty for maintenance service. If the disposal is jammed by a utensil, coin, bottle top, or is packed with food you will be charged for the service call

No Hot WaterFirst Realty Administrator2024-01-19T11:01:17-06:00

No Hot Water

Check the breaker that controls your water heater, and turn the breaker off and then back on again. Wait up to an hour to see if the problem has been corrected. If your water heater is gas, make sure that you have applied for gas service at your residence. If you still have no hot water, call First Realty for maintenance service.

Clogged or Slow DrainsFirst Realty Administrator2024-01-19T10:59:27-06:00

Clogged or Slow Drains

If ALL of the drains in your residence are clogged or backing up call the First Realty office for maintenance service. Do not run the dishwasher, washing machine, or flush any toilets until the problem has been corrected. If only one sink, tub, or toilet is clogged, try plunging the drain. If that doesn’t correct the problem, call First Realty for maintenance service. You may be charged if the drain is clogged with hair, paper towels, or any foreign object.

NEED TO SUBMIT A MAINTENANCE REQUEST?

Log into your tenant portal to submit a maintenance request. If you do not yet have a password for your tenant portal, please click on the Sign Up button below:

If you need to report an emergency maintenance issue, call our office at 334-887-3425.

If calling after hours, please follow the instructions to leave an emergency message and someone will return your call as soon as possible.